The executive council of the Damietta branch of the Health Insurance Authority emphasizes the need for good treatment of beneficiaries.
Dr. Rasha Musleh, Director of the Damietta Health Insurance Branch, chaired a meeting of the branch's executive council on Tuesday. The meeting was attended by Ahmed El-Khayat, Director of the Financial and Administrative Affairs Department; Dr. Mohamed El-Refaey, Director of the Medical Affairs Department; Dr. Tarek El-Saeed, Director of the Medical Supplies Department; Dr. Marwa El-Borgesy, Director of the Technical Office; Dr. Khaled Salama, Director of Al-Hilal Hospital; department heads; clinic directors; and directors of financial and administrative affairs at the clinics.
Key Points
During the meeting, the branch director discussed several key points aimed at enhancing work efficiency and patient comfort. These included:
- Addressing the challenges and difficulties facing the branch's affiliated units and providing effective solutions.
- Emphasizing the importance of treating beneficiaries with respect and ensuring prompt and direct communication to resolve problems and overcome obstacles. She stressed the necessity of ensuring service access for beneficiaries, stating that this is a top priority for clinic directors and directors of financial and administrative affairs at the clinics.
During the meeting, clinic managers and directors of various departments were listened to in order to present the problems and obstacles that hinder the work and to discuss ways to solve them. It was also emphasized to report immediately any broken equipment within the branch and its units and to find quick solutions.